At SITARA, we ensure your orders are packed with care and delivered safely to your doorstep.

Order Processing

• Orders are processed within 1–2 working days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Time

• Within India: Delivery typically takes 3–7 working days, depending on your location.
• Metro cities may receive orders faster; remote locations may take slightly longer.

Shipping Charges

• Shipping charges (if applicable) are clearly displayed at checkout.
• Free shipping may be offered on selected products or order values.

Delivery Partners

• We work with trusted courier partners to ensure safe and timely delivery.
• Tracking details will be shared via SMS/Email once the order is dispatched.

Delivery Address

• Please ensure the delivery address and contact details are accurate.
• SITARA is not responsible for delays or non-delivery due to incorrect address details.

Delays & Unforeseen Circumstances

• Delivery may be delayed due to weather conditions, natural disasters, courier delays, or government restrictions.
• In such cases, we will keep you informed of the status.

Packaging

• All garments are securely packed to prevent damage during transit.
• In case of damaged packaging, please record an unboxing video and contact us immediately.

Failed Delivery

• If delivery fails due to unavailability or incorrect details, re-shipping charges may apply.
• Orders returned to us due to failed delivery will be processed as per our Return Policy.