Terms & Conditions

Welcome to SITARA.

By accessing or using our website (https://www.sitarafabrics.in), you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

1. General

  • These terms apply to all users of the website, including browsers, customers, and contributors.
  • We reserve the right to update or change these terms at any time without prior notice.
  • Continued use of the website means you accept any changes.

2. Products & Pricing

  • All garments displayed are subject to availability.
  • We make every effort to display product colors accurately; however, actual colors may vary slightly due to screen settings.
  • Prices are subject to change without notice.
  • In case of pricing or typographical errors, we reserve the right to cancel orders.

3. Orders & Payments

  • Orders are confirmed only after successful payment.
  • We accept payments via UPI, Debit/Credit Cards, Net Banking, Wallets, or other methods shown at checkout.
  • We reserve the right to refuse or cancel any order suspected of fraud or misuse.

4. Shipping & Delivery

  • Delivery timelines are estimates and may vary due to location, courier delays, or unforeseen circumstances.
  • We are not responsible for delays caused by courier partners, natural events, or government restrictions.
  • Shipping charges (if applicable) will be clearly mentioned at checkout.

5. Returns, Exchanges & Refunds

  • Returns or exchanges are accepted as per our Return Policy, available separately on the website.
  • Items must be unused, unwashed, and returned with original tags and packaging.
  • Refunds will be processed to the original payment method after quality check.
  • Sale or discounted items may not be eligible for return or refund if specifically mentioned.

6. Cancellation Policy

  • Orders can be cancelled only before dispatch.
  • Once shipped, cancellation requests will not be accepted.
  • Refunds for cancelled orders will be processed within 7–10 working days.

7. Intellectual Property

  • All content on this website (images, logos, text, designs) is the property of [SITARA].
  • Unauthorized use, copying, or reproduction is strictly prohibited.

8. User Responsibilities

  • You agree to provide accurate and complete information while placing an order.
  • Misuse of the website, including false orders or abusive behaviour, may lead to account suspension.

9. Limitation of Liability

  • We are not liable for indirect, incidental, or consequential damages arising from the use of our products or website.
  • Our maximum liability is limited to the value of the product purchased.

10. Governing Law

  • These Terms & Conditions are governed by the laws of India.
  • Any disputes shall be subject to the jurisdiction of [Gurgaon/Haryana] courts.

11. Contact Information

For any questions or concerns, please contact us:
📧 Email: emailtositarafabrics.in
📞 Phone: +91-9217728200